REFUND POLICY

Last updated: August 2026

Event-Specific Refund Policies

Each organiser sets their own refund policy for their event, shown on the event page before you book. That policy governs whether — and under what conditions — you can get a refund if you simply change your mind or can no longer attend.

If an Event Is Cancelled

If an organiser cancels an event, every ticket holder receives a full refund of everything they paid, including the booking fee, automatically to their original payment method. You do not need to request this — we email you as soon as it happens.

Requesting a Refund

If an event's policy allows refunds, you can request one from My Bookings. Requests are reviewed by the event organiser and, where applicable, by Hexlura, before any refund is issued. Processing typically takes 5–10 business days once approved.

Booking Fee

The platform booking fee is refunded in full when an event is cancelled by the organiser. For voluntary cancellations under an event's own refund policy, whether the booking fee is refunded depends on that event's stated terms.

Contact

Questions about a specific refund? support@hexlura.com